A lovely birthday stay with a few billing slips
- Breakfast
- $100 credit
- No upgrade
- Early check-in
- Late checkout
- Resort fee at the hotel
Their take: A lovely stay with genuinely kind staff, an excellent breakfast and a handy base for Brooklyn, and they would return, but they suggest checking the final bill closely because several charges had to be reversed.
Details
- Before arrival
- Only Chase sent a confirmation; when they called, the hotel had trouble finding the booking, would not send its own confirmation, and the staff they reached were not familiar with the Edit
- Check-in
- Early check-in, a welcome surprise during a heat advisory; staff acknowledged the program and explained the benefits on a printout
- Welcome
- A bag with 2 boxed water bottles
- Upgrade
- None available, and they were put in one of the smallest rooms, though it was nicely furnished and on a high enough floor that street noise was muted
- $100 credit
- Good at the lobby bar, Lele Roman restaurant and lobby shop, where most items start around $90; a T-shirt cost $78 in the shop versus $50 online, so they put the rest toward breakfast extras
- Breakfast
- Better than most breakfasts on their 2-week trip; the tip is paid out of pocket
- Late checkout
- Granted, though the room key stopped working automatically at noon
- At checkout
- Breakfast was billed because the restaurant processed it after noon, and the welcome water bottles were charged as minibar items; both were being refunded
- Resort fee
- The $40 per day destination fee and its tax were charged again even though the Chase price breakdown showed them prepaid; Chase called the hotel and a refund was arranged
