A nice gift bag, but poor communication
- $100 credit, in part
- Resort fee at the hotel
Their take: Most staff were kind, but for such an expensive hotel they spent far too much time at the desk getting what they had paid for.
Details
- Welcome
- A gift bag of local snacks worth about $25-30, but they had to ask four different people before receiving it.
- Resort fee
- Staff disputed whether fees had been paid at booking and charged them until shown the Chase reservation.
- $100 credit
- Conflicting explanations meant they did not use all of it, and at checkout the clerk tried to close the folio without applying the $100 until they asked.
- Watch out
- Nobody mentioned the daily amenities included with the resort fee, such as daily drinks and fresh cookies, until their second-to-last day.



