2 nights over New Year's
- $100 credit, in part
- No upgrade
Their take: A disappointing stay: the room type they paid for wasn't available and the meal credit came up short.
Details
- Upgrade
- They had paid for an upgraded room type, which wasn't available, let alone a further upgrade; the hotel blamed how Chase submitted the booking
- $100 credit
- Given as $100 NZD instead of $100 USD, worth much less
- Paid
- The room cost $200 more than booking direct, which they felt cut the real value of the statement credit to $50



