A two-night getaway let down by service and billing
- $100 credit
Their take: A disappointing stay where basic rooms, chaotic service and billing trouble outweighed a nice pool with good burgers and drinks. They would rather have paid more for a better hotel.
Details
- Check-in
- The front desk took about five minutes just to find the reservation
- $100 credit
- Two nights of parking used up the entire credit; they also received an extra $40 food and beverage credit
- Room
- Very basic, with few outlets or USB ports and no coffee machine; the shower was good
- Breakfast
- Good food but slow, short-staffed service; the second morning's breakfast credit was never applied and they were charged $52
- At checkout
- Staff couldn't explain an $88 restaurant charge, and later calls and messages went unanswered, so they planned to dispute the charge
- Watch out
- Dogs are everywhere in the hotel, and barking can be heard often



