Anniversary long weekend with a smooth checkout
- Breakfast
- $100 credit
Their take: A relaxed long weekend of hiking, golf, spa and the warm springs pool, with breakfast and the $100 credit handled automatically and a checkout bill mix-up sorted out on the spot.
Details
- Before arrival
- Their Omni account showed the prepaid booking as unpaid with the full amount owing, so they planned to call ahead
- Breakfast
- Posted to the room during the stay, but only the tip they left showed on the final bill
- $100 credit
- Applied automatically: a $102 dinner appeared on the bill as $2
- Welcome
- A plate of macarons in the room on the first night
- At checkout
- The final bill listed the prepaid room, but staff explained it was already paid through Chase Travel and quickly printed a corrected copy; the card hold was gone by the Tuesday after their Sunday checkout






