Thanksgiving stay that disappointed
- Breakfast
- $100 credit
- No upgrade
- No early check-in
- $250 credit posted
Their take: They felt they badly overpaid for little real benefit, and the stay put a damper on their trip.
Details
- Paid
- $1150 for 2 nights in a basic room: 33k points plus $500 cash, with the $250 credit bringing them to $250 out of pocket
- Booked
- The hotel's own website later offered a special with the same benefits, minus the property credit, for 30-40% less
- Check-in
- Arrived at 7 AM after an overnight travel ordeal; although the benefits letter promised noon check-in, the room wasn't ready until 30 minutes before regular check-in
- Welcome
- Four chocolates in a box and two apple juices, delivered an hour after they reached the room
- Upgrade
- None; they were given the smallest room, with two twin beds facing a dark courtyard where rental bikes are kept, despite being told it was a really good room
- Breakfast
- Confirmed as included
- $100 credit
- Restricted to food and drink, so a $210 spa massage they had booked couldn't be covered; they cancelled it and spent the credit on a restaurant meal that came to more than $100
- Watch out
- Call the hotel before arrival to check what the credit covers, as the hotel and Chase each pointed to the other; the check-in letter also said back-to-back reservations aren't allowed






