A rough check-in and a stay they regret
- Upgraded
- No early check-in
Their take: A very poor experience overall; they complained to Chase Travel and would steer others away from this hotel.
Details
- Check-in
- Early check-in at 1 pm was refused while a Capital One Travel guest was let in early; they waited 2 hours and only got a room after complaining to Chase, who called the front desk, and were then given a different room as an upgrade
- $100 credit
- The front desk said the credit had to be used in a single transaction, or only the first charge would count
- Breakfast
- They were told breakfast had to be reserved well ahead, and found it poor, overpriced and limited
- Watch out
- Tips and taxes aren't covered by the credits
- Room
- The hotel felt old, and the guest floors smelled bad










