December stay missing its Edit perks and $250 credit
- No $100 credit
- $250 credit didn’t post
Their take: A draining experience: the hotel never got word of the Edit booking, the property credit was swapped for points only after they pushed back, and months of calls had still not produced the $250 credit.
Details
- Booked
- Through the Chase Travel portal; they checked and rechecked the hotel name and the Edit tag shown on the hotel's page, saving screenshots, but the confirmation page carried no Edit label
- Check-in
- The front desk had received no memo from Chase about the booking
- $100 credit
- Not given at the hotel. When they called Chase during the stay, the agent first blamed them for the missing label and spoke of an investigation taking a few days; Chase later admitted a glitch, confirmed the hotel is part of the Edit and gave 10000 Chase points in place of the property credit
- Watch out
- Back home, Chase told them to allow 2-3 billing cycles for the $250 statement credit. Four months on it still had not arrived, and Chase said the case was closed and the hotel was not an Edit property; it took an hour and 6 reps to get a new case escalated to the marketing team. One rep claimed the booking had gone through Expedia, and another asked what more they wanted after the 10000 points
