Resort fee charged twice, and a messy dispute
- Resort fee at the hotel
Their take: What started as a positive Edit experience was soured by paying the resort fee twice, with the refund still unresolved weeks later.
Details
- Resort fee
- Prepaid on Chase Travel ($188.10), then charged again by the hotel for exactly the same amount (resort fee plus city, state and local tax)
- At checkout
- Their dispute dragged on for weeks: Chase asked again for documents already uploaded and seemed confused by the booking, and the hotel denied charging resort fees in advance even though its own website does
- Watch out
- They now advise screenshotting the booking and the hotel's own pricing, and calling ahead to clarify fees before anything is charged at the hotel




