One night: lovely amenities, billing headaches
- Breakfast
- $100 credit
- No upgrade
- No early check-in
Their take: They enjoyed the design, the doormen and the in-room amenities, but a room that seemed smaller than booked, billing mix-ups and a feeling that guests who look the part get more attention mean they likely won't return.
Details
- Paid
- $222 plus 45k points, for a room the portal priced at 1-1.2k in cash; the $250 Edit credit was saved for another trip
- Check-in
- They arrived at noon; the room still wasn't ready at 2:15, so they waited in the guests-only lounge, and it was ready at 3:15
- Room
- Booked a Superior room, but it looked like the entry-level Nook; after checkout the hotel insisted it was a Superior based on square footage
- Welcome
- Delivered about 15 minutes after arrival: a handwritten note, the Edit benefit details, a bottle of rose, water and chocolates
- Breakfast
- Up to $64 a day at Cafe Zaffri, not through room service; paying at the kiosk meant the full amount hit their card, which they had to dispute to get refunded
- $100 credit
- Used on a room-service breakfast
- At checkout
- The emailed folio listed a lunch butler charge, minibar items and gratuities they say they never ordered, on top of the $20 room service charge
- Upgrade
- None; staff offered an upgrade on a future visit because the room was not what they expected








