Honeymoon stay with no upgrade or recognition
- No upgrade
Their take: They came away feeling the Edit booking carried little weight with this hotel, with no upgrade and no recognition of their honeymoon.
Details
- Before arrival
- They emailed the hotel ahead of the trip to ask for concierge help and mentioned it was their honeymoon
- Upgrade
- None; once in their room they checked and found rooms of the same type with a better view still bookable for their whole stay
- Welcome
- Nothing marked the honeymoon when they arrived
- Watch out
- When they raised the missing upgrade with Chase, they were told availability is up to the hotel




