A stay cut short by an unannounced film shoot
- No upgrade
Their take: With the ground floor closed for a film shoot and staff they found dismissive, they cancelled and left, and they would steer others away from spending an Edit credit here. Chase handled the cancellation kindly and without a penalty.
Details
- Paid
- $350 plus a night, using points saved up over 12 months
- Check-in
- Arrived early to a lobby taken over by a film crew; the desk promised a call when the room was ready but dialled the wrong number, and they came back 3 hours later
- $100 credit
- The ground-floor restaurant and bar were closed through Friday for filming, leaving only the rooftop bar
- Upgrade
- None available
- Welcome
- Forgotten even after they raised it; another guest's gift was a bag of trail mix
- Watch out
- Guests were not warned that filming would shut the lobby, bar and restaurant; the hotel let them cancel, and Chase did not charge any penalty



