Two rooms over the holidays, and a fight for Hyatt points
- $100 credit
- Upgraded
Their take: The stay brought a room upgrade and spa credit, but the hotel would not honor World of Hyatt on the Edit booking, and only a long escalation with Hyatt got the points credited; Chase admitted its label was wrong but did little to help.
Details
- Booked
- 2 rooms for 7 nights each over the holidays, with the stay ending in January.
- Paid
- 735,000 Ultimate Rewards points through Points Boost; the hotel was over 1,200 USD a night, and the same nights would have cost 55,000 Hyatt points each, or 770,000 in total.
- Upgrade
- A room upgrade.
- $100 credit
- $400 in spa credits.
- At checkout
- The front desk treated it as a third-party booking and refused World of Hyatt points, elite benefits and qualifying nights, even though Chase labeled the hotel Hyatt-eligible and they had added their number.
- Points
- After about three hours on the phone with Hyatt's Guest Escalations team, 94,961 Hyatt points were credited by hand; Chase added 20k Ultimate Rewards points for the trouble.
- Watch out
- The booking never showed up in their Hyatt account before arrival; they now advise checking the hotel app right after booking.



