Six-category upgrade, but 90 minutes fixing payment
- $100 credit
- Upgraded
Their take: Top-tier perks on the property, from a huge upgrade to generous handling of the credit, undercut by a Chase payment failure that cost them 90 minutes in the lobby.
Details
- Upgrade
- From the entry-level room up 6 categories to a Master Suite, the resort's second-highest tier; they were told about it before the payment problem came up
- Welcome
- Wine, a beach bag stocked with sunscreen and bug spray, and a handwritten note
- Check-in
- A welcome letter set out the benefits. Chase had not paid the hotel, so the desk wanted the full balance again; it took 90 minutes, with them calling Chase themselves, to sort out
- $100 credit
- The property credit here was $200; the letter said only half could go to the spa, but the full $200 was applied to their spa bill at checkout
- Booked
- The property has a 3 day minimum stay
- Watch out
- Chase offered no goodwill points for the trouble; keep your confirmation details handy



