Resort fee charged despite the Chase receipt
- Resort fee at the hotel
Their take: A frustrating first Edit booking: getting back a resort fee the Chase receipt clearly covered took repeated calls, although it was eventually refunded.
Details
- Resort fee
- Charged at checkout although the Chase booking said all taxes and fees, including the resort fee, were included; the hotel said it never receives the fee from Chase
- Before arrival
- The receipt in My Trips explicitly listed the resort fee within the total price
- Watch out
- Chase needed three calls and wanted the hotel manager on the line while they waited, then asked for documents by email; the extra fees were refunded in the end







