Given a lower room than the one booked
- No upgrade
Their take: A frustrating stay: the hotel's records had them in a cheaper room than the one they paid for through Chase, and none of the booked rooms were left to fix it.
Details
- Paid
- $1,344 through Chase, while the Marriott Bonvoy app showed $1,210 for the same reservation
- Room
- They had paid for a premium room with a park view and balcony but were put in a lesser room; the desk said its system showed otherwise and none of the booked type were left
- Watch out
- The front desk blamed a system error between Chase and Marriott, which explained the price gap







