2 nights in October
- Breakfast
- $100 credit, in part
- Upgraded
Their take: A grand, beautiful hotel with friendly and professional staff, but the missing credits on the bill turned checkout into a chore until Chase Travel stepped in. They might try somewhere else on their next San Diego trip, though they would not steer clear of it.
Details
- Check-in
- The desk was aware of every perk, confirming both the $100 property credit and a pair of $60 breakfast credits, and handed over a letter listing the benefits
- Upgrade
- Given a room upgrade at check-in without asking for one
- Breakfast
- A pair of $60 breakfast credits, usable at Grant Grill; breakfast entrees there ran about $30 each and the food was good
- $100 credit
- Could be spent at Grant Grill, but it was left off the final bill
- Parking
- Valet is $70 a night, and the valet service was poor
- At checkout
- The folio was messy: taxes and fees appeared on it, while the $100 property credit and one of the $60 breakfast credits were missing; the final charge posted without them
- Watch out
- They called Chase Travel, opened a case and emailed over the folio; 5 business days later Chase wrote to say the credits were being refunded, and the refund showed up on their account



