Paid for fountain view, got a sliver
- $100 credit, in part
- No upgrade
- No late checkout
Their take: The guest felt treated like a discount-site booking and wants Chase to make sure partner hotels know the program.
Details
- Room
- Category was assigned at check-in; despite paying extra for fountain view, got a low floor with a partial glimpse
- Check-in
- Told to sort out Edit benefits with Chase since it was prepaid
- $100 credit
- Added only after they mentioned it, with no guidance on where to use it
- Late checkout
- None; checkout stayed at 11








